FAQ
Frequently Asked Questions
The sale items will go live at 10am GMT on Saturday 7th March 2026. You have until 11pm on 15th March 2026 GMT to shop.
Sale items can be accessed by clicking on the 'SHOP' tab in the menu above. If you click on this before 10am on the 07/03/26 there will not be any items listed, but rest assured that will be updated.
Sale items will only be accessible via this website and not our main site.
The sale starts at 10 AM GMT. If you’re shopping from outside the UK, please be mindful of the time difference.
This sale is online only please do not turn up to our Hertford or London addresses.
Items are only reserved once the payment process has been completed, NOT when you add the product to your cart.
We expect product availability to change extremely quickly. To make the check out process as fast as possible we recommend you make an account on the sale website beforehand. This will save you the time of filling out your address. However please be aware, there is only one of each item, items can be taken from your cart as you check out if someone else is checking out at the same time.
Unfortunately there is nothing we can do about this, this is a shopify policy and cannot be changed. If you want to read more about the shopify checkout process that can be found here - https://help.shopify.com/en/manual/checkout-settings. Thank you for your understanding.
To make an account please click the 'ACCOUNT' button in the menu above.
Once you've made an account make sure to add your address details to save time when checking out.
Please be aware if you currently have an account on our main website you will still need to register on our sale website.
Please check your account details are all up to date.
As all of our pendants are completely hand blown and during the making we might get slight variations in the intended shape or blemishes (such as small scratches, ash marks, small bubbles, cord or lines) in the glass that means the shade is a ‘second’ There is nothing structurally or electrically wrong with the lights and each piece has been tested as usual to BS EN 60598-1:2015
No - unfortunately not. All items are sold as seen, the image shows the exact light you will receive. Details of the glass and metalwork colours are specified in the product details - please make sure you read all this information and are happy before ordering.
You will have to wait and see for the exact items - but there will be examples of nearly all of our ranges. The ranges that won't be featuring are the Empire Pendants, Spindle Pendants, Tiered Lights, Pillar and Ship Pendants.
The products shown in the images are the exact items you will receive.
All items listed will be 50% off full RRP
We have over 300 items going into our sale
All pendant lights include the pendant, a minimum of 1m flex, ceiling rose, LED bulb, installation instructions and connectors.
Wall lights will include: 1 x wall lights, LED bulb, installation instructions and connectors.
Clusters will include: 3x pendants on a minimum of 1.5m of flex, 1 x 265mm 3 drop plate, LED bulbs, installation instructions and connectors.
The sale will be live until 11pm on 15th March 2025 GMT.
The sale items will go live at 10am - there will be no access before this - best to set an alarm as we are expecting to be busy.
We want all our customers to love the lights they receive, however if your item is not as you expected, you have the right to cancel at any time from the moment you place your online order, and up to 14 days from the day you receive your goods.
All return shipping charges will be the sole responsibility of the customer. Original postage costs will not be refunded.
Yes, all of our bulbs are 220-240v mains Tronic dimmable with a suitable LED dimmer.
We recommend using a registered electrical contractor, all lights include comprehensive installation instructions.